The French game studio Ubisoft has come under fire from fans. A user reported getting a mail from the game studio, which notified them about the account closure due to inactivity. This caused a mass frenzy among the fans who were worried about their purchased games.

Now the game studio has come forward to clear the air on the debacle. They have tried to de-escalate the situation by mentioning their reasons for that mail. But it looks like it won’t be enough to satisfy some skeptical fans, with some suggesting to Ubisoft not to delete accounts at all.

Ubisoft explains its reasoning for account deletion

While Ubisoft acknowledged that the email received by the user was genuine, the context provided by the user was incorrect. The user claimed that “You will lose all your games purchased forever.” However, the game studio has stated to IGN in a mail that this is not true. They claim that the process of eliminating inactive accounts has been going on for years.

The Assassin’s Creed creators claimed the removal of accounts is by the EU’s General Data Protection Regulation (GDPR) rules for the retention of personal information. However, the studio does not delete the accounts based on inactivity only.

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Ubisoft has a set of parameters for selecting accounts for deletion. They take into account the gaming activity of the user along with the duration of inactivity for the account. They currently consider deleting those accounts that have been inactive for more than 4 years.

But being inactive for more than 4 years does not mean that the user’s account will be deleted. Having purchased PC games from the account or having an active subscription automatically exempts the account from deletion.

What is the opinion of fans on Ubisoft’s account deletion policy?

While Ubisoft has debunked the chaos going around, some fans are still wary of their policies. Multiple fans have suggested the studio either increase the notification time sent before the account deletion or not delete accounts at all.

On the other hand, some fans have thanked Ubisoft for clearing the air on this topic. A fan tweeted “Good to know” showing appreciation for the game studio. What are your thoughts on Ubisoft’s account deletion policy? Let us know in the comments section below.

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